In the banking and financial services sector, the return to in-person work and meetings has been a topic of careful consideration. Research has shown that during the peak of the pandemic, banks were able to maintain 85% of productivity and handle essential tasks, yet some firms, like Goldman Sachs, have implemented strict return-to-work policies.

In addition to being more cost-effective, virtual events and online meetings cut travel time and help meet ESG targets by reducing carbon emissions and promoting sustainable practices. Given the critical nature of high-value transactions, prioritising client needs remains paramount, so is it possible to blend digital and in-person interactions whilst remaining competitive?

This webinar, hosted by the Financial Times in partnership with Totem, will discuss how the sector is currently interacting with clients; whether in-person interactions have returned as the de facto norm; and how to build a strategy for incorporating the upside of both into virtual meetings - without compromising on brand perception or quality of experience. 

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